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Terms of Trade for Retail Customers



See our terms of trade for trade customers
See our terms of trade for repair customers

'This does not affect your statutory rights as a consumer'

About Us:
Cd-writer.com Ltd are completely dedicated to your total satisfaction. If you need to contact us then telephone on +44 (0) 20 8293 0777 or fax on +44 (0) 20 8293 0666. Email us on sales@cd-writer.com.

Making a Purchase:
We accept credit card payments which are processed securely via Worldpay. In some cases we may email you for further details including information relative to your credit card.

We accept Visa/Mastercard, debit card, cash and cheque payments.

Shipping and Handling:
We presently ship to many countries across the world. For countries other than the UK we will always need to contact you to finalise payment and shipping details. All orders have carriage charged at a rate depending on weight. Please phone +44 (0) 208 293 0777 or mail us at sales@cd-writer.com for more details.

Delivery Schedule:
We will endeavour to deliver your order right away. We will normally send your order to you in 3 working days. International orders are generally received in under 7 days. 24 hour UK delivery is available.

Back Orders:
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Complaints and Returns:
Under the Consumer Protection (Distance Selling) Regulations 2000, we offer a 7 day cancellation period. This means that as a consumer using CD-writer.com Ltd you have the right to return your goods or cancel your order within 7 days of making the transaction. This offer is subject to goods being non-perishable and being returned to CD-writer.com Ltd in the condition that they were received. All goods are covered by a standard return to base warranty. In the event of a product requiring repair or replacement, all incurred carriage costs will be the responsibility of the customer.

Sales of products being purchased by a business or for use by a business are covered by our terms of trade for businesses.

If you have a complaint about our service or products then please phone us on +44 (0) 208 293 0777 or email us on sales@cd-writer.com. We will do everything possible to resolve your problem as quickly as possible.

Tax Charges:
For orders made from the UK or the European Union, 20% VAT is added.

Credit Card security:
We accept credit card payment which is processed securely via Worldpay. In some cases we may ask you for further details including information relative to your credit card issuing bank.

Guarantee:
Under the Consumer Protection Regulations 2000 we operate a full 7 day satisfaction guarantee, in the UK. If you are not completely happy with your purchase you may return it(*), in as supplied condition, within 7 days to receive a full refund. *subject to product.

Warranty Liability Limitation:
In no event shall CD-writer.com Ltd be liable for costs of procurement of substitute products or services, lost profits, or any special, indirect, consequential or incidental damages (including but not limited to lost data), however caused, whether for breach of contract, negligence or otherwise, and whether or not CD-writer.com Ltd has been advised of the possibility of such damage. This limitation shall apply not withstanding any failure of essential purpose of any limited remedy.

Reaching Us:
f you need to reach us, please email us at sales@cd-writer.com, alternatively, you can call on 020 8293 0777 [International +44 208 293 0777] or fax us on +44 (0) 208 293 0666 or write to us at CD-writer.com Ltd, Unit 15 Greenwich Center Business Park, 53 Norman Road, Greenwich, London, SE10 9QF.

Privacy Policy:

CD-writer.com Limited do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. We also operate a newsletter subscription service, that operates in accordance with the 1999 data protection act. Join now and receive occasional news and offers via email. We do not provide your personal details to third parties.