Returns and Refunds
We offer our Retail Customer's (note 1) a 28-day money-back guarantee on all our products. If you are not satisfied with your item because a fault, you can return it for a full refund. (Note 1: The term retail customer is defined as a customer acting as an individual and not buying as a company / business or on behalf of a company / business.) Business customers with mis-purchased products can benefit from our 7 day return for refund policy. After 7 days business customers will be issued a credit note when returning a product mis-purchased. Products deemed to be faulty will be repaired or replaced.
When returning non faulty goods a re-stocking fee of 20% will be levied to cover the cost of repackaging, replacing missing items and preparing the goods for resale.
In cases where products have been supplied with consumables (such as printer inks and recordable media), all used consumables will be charged for at the standard list price. In addition it should be noted that if you order by Credit Card and return your item, your refund will be less 2.5% of the total transaction fee. This is to cover the Credit Card charge that Visa and Mastercard charges us.
If you wish to return a product, please e-mail us with the following details and wait for a reply before shipping your back product to us. Some restrictions may apply but we will notify you.
Click here to inform us of a problem with your purchase
1. No returns will be accepted unless complete information is provided including:
- Order Number and Payment Method
- Full Name
- Full Address
Number (including the area code)
- Quantity and Name of returning Product(s)
- Reasons for returning the Product(s)
Please make sure to go over your information carefully before submitting your return to us.
Make sure you receive e-mail confirmation from us before sending back the product. Goods returned without an authorised RMA number will not be refunded. All requests for return authorization must be made within the first year of the warranty period. Product(s) authorized for return must be returned with all original packaging, manuals and accessories in good condition. All returns must be received within 10 days of receiving e-mail confirmation from CD-writer.com ltd. Late or incomplete returns may be subject to refusal. The 10 day period will NOT be extended or reassigned. Please note that original shipping charges are not refundable under any circumstances.
CD-writer.com Ltd are not responsible for ANY shipping cost incurred while returning or exchanging products, either; under the terms of the manufacturers warranty or for other return reasons.